Lakeshore Mechanical · main line

Call routing

version 1 · live

Rules run top to bottom. The first one that fits wins, and the last row catches everything else — so every call has an answer. The agent reads this sheet when the phone rings.

Row 2 (known account) is checked first, so rows 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16, 17 only ever see callers it did not catch. Editing one of those and hearing no change is this, not a bug.
#WhenSend to
1
callerasking for
2
caller
3
asking forterritory
4
asking forterritory
5
asking forterritory
6
asking forterritory
7
asking forterritory
8
asking for
9
asking fortime
10
asking for
11
asking forterritory
12
asking for
13
asking for
14
asking for
15
asking for
16
asking for
17
asking for
18anything elsealways last
Try a call
Goes to
Marcus Webb x2114matched row 9

something is broken, and outside working hours.